Job Description
Role: Director
Location: Gurgaon
What Will You Do
Sales Team Leadership
Oversee and guide the sales team across multiple cities to achieve sales targets and
customer satisfaction goals.
Establish clear sales KPIs and monitor performance, providing regular feedback and
coaching.
Store Infrastructure & Maintenance
Manage the store infrastructure team to ensure timely maintenance and adherence to
safety and quality standards.
Drive initiatives to improve store layouts and ensure optimal functionality of all facilities.
Visual Merchandising
Develop and implement visual merchandising strategies to enhance customer experience
and drive sales.
Collaborate with the marketing team to ensure consistent branding and effective in-store
promotions.
Training & Development
Oversee the training team to ensure employees are well-trained in customer service,
product knowledge, and store operations.
Develop programs to upskill staff and maintain a motivated and high-performing team.
Retail Operations Management
Ensure all stores operate efficiently and profitably, adhering to company standards and
policies.
Regularly analyze store performance metrics to identify areas of improvement and
implement corrective actions.
Lead operational excellence initiatives to improve productivity, reduce costs, and enhance
customer satisfaction.
Stakeholder Collaboration
Work closely with cross-functional teams, including marketing, finance, and supply chain,
to align operational goals with overall business objectives.
Act as a key liaison between store teams and senior leadership to drive strategic initiatives.
What We Are Looking For
Bachelor's degree in Business Administration, Retail Management, or a related field. An MBA is preferred.
8-10 years of experience in retail operations, with at least 3 years in a leadership role.
Proven track record in managing large-scale operations and multi-city teams.
Ability to manage multiple projects and stakeholders in a fast-paced environment.
Leadership skills with a knack for driving collaboration across teams.
