Customer Support Executive - Freshers

Job Title: Customer Support Executive - Freshers (On the job training will be provided)

Work Location: Bangalore Koramangala WFO

Transportation: Provided by company

Salary - INR 20000/- to 25000/- Per month

Mode of Interview : Face to Face in Bangalore

Shift timings : Shift Allowance are provided

• For Male 24*7 & For Female Employees 7am-7pm Window
• 6 Days working
• No Fixed Off

About the Role:

We are hiring enthusiastic and customer-focused professionals for inbound calling process. The role involves handling customer queries, providing accurate information and ensuring a smooth customer experience.

Key responsibilities.

• Handle inbound calls related to client (Electric) products and Services
• Resolve customer queries efficiently while ensuring customer satisfaction
• Provide product and service information both in Hindi and English
• Record and update customer interactions accurately in the system
• Escalate unresolved issues to the concerned department in a timely manner
• Maintain quality standards and follow process guidelines

Required Skills and Qualification

• Minimum qualification:+2/Intermediate (Graduate Preferred)
• Proficiency in Hindi and English is mandatory
• Excellent verbal communication and listening skills
• Ability to handle customer interactions with patience and empathy.
• Basic computer knowledge (MS Office, email, CRM tools)

Other details:

• Candidates must work from Office - Bangalore
• Rotational shifts may apply based on Business requirements.

Selection process: Only Face to Face interview

• HR Round followed by Versant
• OPS Round
• Client round