Description
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in India. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our products and services. You will be responsible for addressing customer inquiries, resolving issues, and maintaining customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information and assistance regarding products and services.
- Resolve customer complaints and issues effectively and efficiently.
- Maintain customer records by updating account information and documenting interactions.
- Collaborate with other departments to ensure customer satisfaction and resolve issues.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Identify opportunities for process improvement and suggest solutions.
Skills and Qualifications
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving skills and ability to think critically.
- Familiarity with customer service software and tools (e.g., CRM systems).
- Ability to handle high-pressure situations and manage time effectively.
- Empathy and patience in dealing with customer concerns.
- Basic computer skills, including proficiency in MS Office Suite.
- A positive attitude and a willingness to learn.
