Call centre Agent- Healthcare

Company Description

Diagnum Healthcare is a rapidly growing leader in diagnostics, with a widespread presence of labs and collection centers across India. Our NABL/ISO accredited facilities offer a full range of services, from routine tests to advanced molecular diagnostics, ensuring accuracy and affordability. Powered by innovative technology and a commitment to patient care, Diagnum Healthcare is dedicated to making world-class diagnostic services accessible to communities nationwide, including doorstep service options. We are on a mission to redefine healthcare diagnostics with a patient-first approach.

Role Description

This is a full-time, on-site role for a Call Centre Agent - Healthcare, based in Okhla New Delhi. The Call Centre Agent will handle inbound and outbound calls to assist customers with booking appointments, addressing inquiries, and resolving service-related concerns. The role also involves providing customers with information about diagnostic services, guiding them through the process, and ensuring a high level of satisfaction. The agent will maintain accurate records of customer interactions and collaborate with internal teams to address customer needs efficiently.

Qualifications

• Proficiency in communication and interpersonal skills, including clear and empathetic verbal communication.
• Customer service and conflict resolution skills, with a focus on maintaining professionalism and patient-centric care.
• Basic computer literacy, familiarity with CRM systems, and proficiency in data entry and record-keeping software.
• Ability to handle a high volume of calls and multitask in a fast-paced healthcare environment.
• Problem-solving and effective time management abilities to address inquiries efficiently.
• Fluency in English and Hindi; additional regional language skills are a plus.
• Experience in the healthcare or diagnostics industry is an advantage.
• High school diploma or equivalent; a bachelor's degree in any field is preferred.
• Resident of south delhi