Business Development Executive

About Us:-

Reimagining how India builds one click at a time.

Building the next big disruption in e-commerce: brick by digital brick

We are a new-age B2B e-commerce platform transforming how India buys and sells construction materials. Our digital ecosystem connects contractors, retailers, and suppliers, offering speed, transparency, choice, and reliability. Contractors and retailers gain access to a wide range of quality materials, credit options, and tracked deliveries, while suppliers expand their network and sales pan-India. Operating in 375+ cities across 25 states, currently valued at ___, we are one of India's fastest-growing construction B2B platforms and have also launched private-label tiles, plywood, and sanitaryware for buyers.

We're on a mission to organize and digitalize India's 7 lakh crore construction procurement market, where only about 1% of transactions are digital today. The goal is to build a more connected, efficient, and technology-driven future for the entire industry.

Backed by the Aditya Birla Group, a global Fortune 500 conglomerate with a strong presence in manufacturing construction and finishing materials, and 140,000+ employees across 36 countries, we bring the best of both worlds: the agility of a startup and the stability of a legacy leader.

Our Vision To become the most trusted B2B ecommerce platform in the country powered by digital efficiency, competitive prices and vast assortments.

Job Purpose:-

Drive GMV and revenue growth by farming existing customers and reactivating inactive accounts within Birla Pivot's building materials ecosystem. Manage post-onboarding sales, repeat orders, wallet share, churn reduction, and seamless order execution via digital and inside-sales channels, while supporting field teams.

Key Responsibilities

• Own a portfolio of onboarded customers to drive repeat business and GMV targets.
• Identify upsell and cross-sell opportunities; increase wallet share and reduce churn.
• Reactivate dormant accounts through structured digital and call-based campaigns.
• Manage end-to-end order processing, pre-order support, fulfilment coordination, and receivables follow-up.
• Build strong relationships and ensure high customer satisfaction and retention.
• Maintain accurate CRM data and use insights to priorities high-potential customers.
• Coordinate with Field Sales, Category, Operations, Logistics, Finance, and CX teams as the single point of contact.
• Support new product launches and ensure compliance with pricing, credit, and company policies.

Qualifications & Skills

Educational Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Engineering, or a related field.
• MBA preferred.

Experience

• Min. 34 years of experience in B2B sales, inside sales, or account management, preferably in construction materials, building products, or allied sectors.
• Prior experience in farming, repeat sales, or account management will be strongly preferred.
• Proven experience in handling large enterprise or high-value accounts, with Customer accounts having annual turnover of 100 Cr+, and Average Order Value (AOV) of 1 Cr or above.
• Demonstrated ability to manage high GMV portfolios, drive repeat transactions, and grow wallet share within large accounts.