We are seeking enthusiastic individuals for a BPO role at KVC Consultants Ltd. This position offers an opportunity to be a key point of contact for customers, assisting them with various inquiries and ensuring a smooth and satisfactory experience within a dynamic BPO environment.
Roles and Responsibilities:
- Handle customer interactions efficiently and professionally through various communication channels, which may include voice, chat, or email.
- Address customer inquiries, provide accurate information, and resolve issues in a timely and effective manner.
- Adhere to established guidelines, procedures, and quality standards for all customer interactions.
- Maintain detailed and accurate records of customer interactions and transactions in the designated system.
- Escalate complex or unresolved issues to the appropriate team or supervisor when necessary.
- Work collaboratively with team members to achieve service targets and enhance overall customer satisfaction.
- Continuously learn and adapt to new product information, system updates, and process changes.
Skills Requirement:
- Strong communication skills, both verbal and written, as applicable to the channel.
- Excellent listening and comprehension abilities.
- Customer-focused mindset with a commitment to providing high-quality service.
- Problem-solving skills to address customer concerns effectively.
- Ability to work in a fast-paced and dynamic environment.
- Basic computer proficiency and ability to navigate various software applications.
- Adaptability to different customer needs and situations.
QUALIFICATION:
- Bachelor's degree or equivalent practical experience.
