CSS, Identity And Access Management, Integration Architecture, HTML, Javascript, Service Cloud, Architectural Design Patterns, Apex Design Patterns, Data Architecture and Management, Salesforce Industries Cloud, Web Components, Vlocity OmniStudio, Integration Security, Experience Cloud, Salesforce Apex Triggers, Platform Security, Lightning Flows, Sharing and Visibility, Lightning LWC

Orchestration, Automation, Service Operations, GenAI, AI-assisted support, Operational analytics, Intelligent operations, AIOps, Observability

Html, Product Marketing, Market Research

Service Cloud, Sales Cloud, Salesforce, Data AI, Salesforce project implementation, Industry Clouds, pre-sales management, integration frameworks, Agentic Tech Stacks

Rpa, Citrix, Reporting Tools, Transactional Quality Monitoring, Process Improvement, Business Excellence Initiatives, Inbound Outbound Chat, IVR Call Tree Management, Dashboard management, Blended Voice Operations, Workforce Management, Dialer Systems, ISMS Compliance Audit awareness, Cost Optimization, Compliance governance, ACD, Financial Planning, Iso, System audits, Analytics, Capacity Planning, Service Delivery Excellence, SLA Metrics Management, Revenue Management, Operational Governance, CSAT NPS Governance

Service Delivery, Transition Management, GCC Setup, Global Capability Center, GCC Operations, GBS, Shared Services, operating model design, Governance Frameworks, Stakeholder Management, Operational Excellence, Business Transformation, Lean Six Sigma, KPI Management, Sla Management

Analytical Skills, Communication And Interpersonal Skills, Digital marketing tools and techniques, Sales and marketing strategies

Networking, Sales

Solution Sales, Cybersecurity, Data Protection, Data Privacy, GTM Strategy, strategic partnerships, product direction, Business Strategy, Market positioning