Windows 10 11 deployment configuration and troubleshooting, Active Directory, ITSM tools, ITIL practices, Microsoft Office 365 support, HAM processes, basic networking concepts

Software Troubleshooting, Outlook, Printer Support, It Asset Management, Ms Office, Office 365, Windows 10, Wi-Fi troubleshooting

password resets , Lan, Data Backup, User Management, Printers, It Asset Management, Remote Support, backup restoration, Wi-Fi, ticketing documentation, data integrity standards, basic server-level troubleshooting, account creation modification and deactivation, IT asset inventory tracking, network connectivity issues, Regulatory Requirements, shared drives, scanners, installation configuration and troubleshooting of desktops, user access control, Pharma IT policies

VMware, Intune, Exchange Admin, Windows, Ms Office, Itil, Basic Networking, Cmdb, Firewalls, Basic Concepts of O365, Active Directory, DLP Tools, Troubleshooting, Fundamental understanding of ITSM, Citrix workspace, Client setup troubleshooting, EDR, Microsoft MDM, Proxy concepts

antivirus software , It Procurement, Basic Networking, Vnc, Remote Assistance, Laptops, Windows OS, Peripherals, L1 Support, Desktops, Preventive Maintenance, hardware devices, Ammyy Admin, asset lifecycle management, user accounts, Microsoft Office 2007–O365, Outlook email clients, Teamviewer, access and permissions, Active Directory, desktop hardware setups, Inventory Management, AnyDesk, client applications, IT asset records, system components, Drivers

Ms Office 365, Microsoft Active Directory, Gpos, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Basic knowledge of Mac operating system, Helpdesk ticketing systems, Windows 7-10, Enterprise encryption solutions

Ticket handling end-user support, Basic networking knowledge LAN IP Wi-Fi, Desktop Laptop hardware software troubleshooting, Windows OS installation configuration support, Printer scanner peripheral support

Backup Management, Networking, Remote Support, Windows, Ms Office, Software, Active Directory, Hardware, Troubleshooting, Security

DHCP, Wireshark, Nagios, Dns, Cisco Ccna, Network Troubleshooting, Windows 11, hardware components, common software applications, monitoring and management tools