Desktop Support Engineer

System Setup & Maintenance

• Install, upgrade, and troubleshoot Windows OS (Windows 7/10) and Microsoft Office (2007–O365).

• Configure and maintain desktops, laptops, and peripherals in workgroup and domain environments.

• Perform preventive maintenance for hardware devices such as printers and scanners.

Hardware & Software Management

• Monitor and troubleshoot hardware devices, drivers, and system components.

• Replace faulty hardware components including motherboards, RAM, HDD, SMPS, etc.
  

• Install and manage client applications and antivirus software.

User Support & Troubleshooting

• Provide L1 support and remote assistance via tools like VNC, AnyDesk, Ammyy Admin, and TeamViewer.

• Configure Outlook email clients and resolve email-related issues.

• Diagnose and resolve basic networking issues and escalate when required.

Asset & Inventory Management

• Maintain IT asset records and inventory management.

• Support IT procurement and asset lifecycle management.

Active Directory & Administration

• Manage user accounts, access, and permissions through Active Directory.

Customization & Compliance

• Configure and customize desktop hardware setups based on user or site requirements.

  
  
  

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.

• 1–3 years of experience in Desktop Support or IT Support.

• Strong knowledge of Windows operating systems, computer hardware, and basic networking.

• Good communication, troubleshooting, and time management skills.

• Certifications such as CompTIA A+, MCP, or equivalent will be an added advantage.

Shift Requirement:

• Candidate should be comfortable working in night shifts.

  
  
  

Benefits:

• Provident Fund (PF) & ESIC as per statutory norms

• Gratuity as per the Payment of Gratuity Act, 1972
  

• Medical Insurance Coverage
  

• Paid Leaves as per company policy

• Career growth opportunities