Account Manager – Strategic Accounts

Primary Location: Pune

Travel Requirement: 20% travel to Bengaluru, IN and USA

Work Model: 4 Days Work from Office from Pune, Magarpatta Location

Experience: 10+ years

Industry: IT Services

Domain: Manufacturing

Account Manager – Strategic Accounts

Role Overview

YASH Technologies is seeking a seasoned Account Manager – Strategic Accounts to lead and expand a large Manufacturing enterprise customer. This is a revenue‑driven leadership role with accountability for revenue growth, operational excellence, and customer satisfaction, with strong emphasis on consultative selling.

The role requires regular in‑person engagement with the customer, strong account intelligence, and deep collaboration with global account teams, as the customer's products and platforms are distributed across regions.

Key Responsibilities

Strategic Account Ownership & Customer Engagement

Own end‑to‑end responsibility for the assigned strategic account with defined revenue
Build and sustain senior‑level relationships through regular on‑site customer meetings
Lead account governance, executive reviews, and escalation management
Act as the single point of accountability for customer satisfaction

Key Metrics

Year‑on‑year revenue growth
CSAT
Stakeholder retention

Account Growth & Account Intelligence

Leverage account intelligence (organizational mapping, spend analysis, competitor insights, product footprint) to drive:
Account mining
White‑space identification
Service expansion
Develop and execute account growth plans aligned with annual targets
Support renewals and commercial negotiations

Key Metrics

Net new revenue from the account
Expansion win rate
Renewal success

Managed Staffing – Operational Excellence

Lead managed staffing operations with hands‑on involvement
Coordinate closely with talent acquisition, delivery, and global account teams to ensure:
Timely fulfillment
Drive rate negotiations, margin protection, and commercial discipline
Resolve operational challenges proactively

Key Metrics

Fulfillment turnaround time
Gross margin

Managed Services – Business & Technical Alignment

Oversee managed services engagements with:
Level‑1 technical understanding to grasp customer business problems
Ability to map business needs to technical solutions
Engage confidently with customer IT stakeholders using technical language
Prior development or engineering experience is a strong advantage

Key Metrics

Managed services revenue growth
Reduction in escalations

Account & Delivery Governance

Track delivery milestones, SLAs, financial performance, and risks
Ensure contract compliance and service continuity
Proactively mitigate risks impacting delivery or revenue

Leadership & Team Management

Lead and mentor a team of Junior Account Managers
Provide guidance, coaching, and day‑to‑day support
Drive accountability, collaboration, and performance excellence

Global Collaboration & Cross‑Border Synergy

Collaborate closely with global account teams
Ensure alignment as customer products and services span multiple regions
Drive strong cross‑border coordination between sales, delivery, and service lines

Qualifications

10+ years of experience in:
Strategic Account Management
IT Services / Consulting / Technology Solutions
Proven ownership of enterprise account revenue and delivery outcomes
Experience leading teams in matrixed, global environments
Manufacturing domain exposure preferred
Bachelor's degree required
MBA or equivalent postgraduate qualification required