Account Manager – Strategic Accounts
Primary Location: Pune
Travel Requirement: 20% travel to Bengaluru, IN and USA
Work Model: 4 Days Work from Office from Pune, Magarpatta Location
Experience: 10+ years
Industry: IT Services
Domain: Manufacturing
Account Manager – Strategic Accounts
Role Overview
YASH Technologies is seeking a seasoned Account Manager – Strategic Accounts to lead and expand a large Manufacturing enterprise customer. This is a revenue‑driven leadership role with accountability for revenue growth, operational excellence, and customer satisfaction, with strong emphasis on consultative selling.
The role requires regular in‑person engagement with the customer, strong account intelligence, and deep collaboration with global account teams, as the customer's products and platforms are distributed across regions.
Key Responsibilities
Strategic Account Ownership & Customer Engagement
- Own end‑to‑end responsibility for the assigned strategic account with defined revenue
- Build and sustain senior‑level relationships through regular on‑site customer meetings
- Lead account governance, executive reviews, and escalation management
- Act as the single point of accountability for customer satisfaction
Key Metrics
- Year‑on‑year revenue growth
- CSAT
- Stakeholder retention
Account Growth & Account Intelligence
- Leverage account intelligence (organizational mapping, spend analysis, competitor insights, product footprint) to drive:
- Account mining
- White‑space identification
- Service expansion
- Develop and execute account growth plans aligned with annual targets
- Support renewals and commercial negotiations
Key Metrics
- Net new revenue from the account
- Expansion win rate
- Renewal success
Managed Staffing – Operational Excellence
- Lead managed staffing operations with hands‑on involvement
- Coordinate closely with talent acquisition, delivery, and global account teams to ensure:
- Timely fulfillment
- Drive rate negotiations, margin protection, and commercial discipline
- Resolve operational challenges proactively
Key Metrics
- Fulfillment turnaround time
- Gross margin
Managed Services – Business & Technical Alignment
- Oversee managed services engagements with:
- Level‑1 technical understanding to grasp customer business problems
- Ability to map business needs to technical solutions
- Engage confidently with customer IT stakeholders using technical language
- Prior development or engineering experience is a strong advantage
Key Metrics
- Managed services revenue growth
- Reduction in escalations
Account & Delivery Governance
- Track delivery milestones, SLAs, financial performance, and risks
- Ensure contract compliance and service continuity
- Proactively mitigate risks impacting delivery or revenue
Leadership & Team Management
- Lead and mentor a team of Junior Account Managers
- Provide guidance, coaching, and day‑to‑day support
- Drive accountability, collaboration, and performance excellence
Global Collaboration & Cross‑Border Synergy
- Collaborate closely with global account teams
- Ensure alignment as customer products and services span multiple regions
- Drive strong cross‑border coordination between sales, delivery, and service lines
Qualifications
- 10+ years of experience in:
- Strategic Account Management
- IT Services / Consulting / Technology Solutions
- Proven ownership of enterprise account revenue and delivery outcomes
- Experience leading teams in matrixed, global environments
- Manufacturing domain exposure preferred
- Bachelor's degree required
- MBA or equivalent postgraduate qualification required
