Group Company: Marks and Spencer Reliance India Private Limited

Designation: Store Manager

Office Location:

Position description: As a Store Manager, you will lead the operations of your business unit while ensuring a seamless shopping experience for customers. Your key responsibilities will include:

Primary Responsibilities:

1. Operational Leadership:
Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.
Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes.
Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards. 2. Sales & Performance Management:
Target Achievement: Drive and monitor the achievement of sales goals for your department. You'll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.
Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives.
Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals. 3. Customer Experience:
Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor.
Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.
Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes. 4. Visual Merchandising & Store Presentation:
Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment.
Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation. 5. Shrinkage & Inventory Control:
Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets. 6. Team Development & Leadership:
Training & Development: Facilitate on-the-job training, product knowledge sessions, and visual merchandising workshops to equip your team with the skills needed for success.
Role Clarity & Task Delegation: Clearly define roles and responsibilities for each team member, ensuring accountability and efficient task management.
Constructive Feedback: Regularly provide feedback that helps your team identify strengths and areas for improvement, fostering continuous personal and professional growth.
Motivation & Engagement: Inspire your team to not only meet sales targets but also to follow operational procedures with enthusiasm and dedication. 7. Cashier Support & Training:
Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.

Additional Responsibilities:

Reporting Team

Reporting Designation:
Reporting Department:

Educational Qualifications Preferred

Category:
Field specialization:
Degree:
Academic score:
Institution tier:

Required Certification/s:

Required Training/s:

Required Work Experience

Industry:
Role:
Years of experience:

Key Performance Indicators:

Required Competencies:

Required Knowledge:

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Required Abilities

Physical:
Other:

Work Environment Details:

Specific Requirements

Travel:
Vehicle:
Work Permit:

Other Details

Pay Rate:
Contract Types:
Time Constraints:
Compliance Related:
Union Affiliation:

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Store Manager

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