Job Description
The role primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.
Key Responsibilities:
- Candidate should have prior work experience in International voice support (US/UK/EU).
- Respond to and resolve tickets over calls in a timely and professional manner.
- Troubleshoot hardware, software, and basic networking issues.
- Escalate complex problems to second-level support teams
- Maintain accurate records and documentation
- Assist with user account setup, access, and other user related tasks.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.
Required Skills & Qualifications:
- 1 to 4 years of experience in an international voice process is mandatory.
- Excellent verbal communication and customer handling skills.
- Strong interpersonal, problem-solving, and multitasking abilities.
- Willingness to work in US/rotational shifts.
- Basic understanding of technical support concepts such as hardware, software, or networking will be an added advantage.
- Prior experience in technical support/service desk roles is preferred but not mandatory.
