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• Provide voice-based service desk support for client issues
• Identify, analyze, and resolve technical incidents
• Act as the primary interface between client and IT systems
• Ensure timely resolution of service desk tickets
• Follow ITIL-based incident and problem management processes
• Collaborate with internal technical teams for issue resolution
• Maintain service quality and system performance standards
• Work in rotational shifts as required
Logicplanet IT Services (India) Pvt. Ltd., incorporated in 2007 and headquartered in Hyderabad, operates as a software publishing, consulting, and IT solutions provider. The company delivers enterprise technology services including software development, digital transformation, and IT staffing solutions. With expertise in areas such as embedded systems, QA automation, ERP, and cloud technologies, Logicplanet supports global clients by combining technical innovation with workforce solutions, positioning itself as both a technology partner and a recruitment facilitator.
Job ID: 147063033
