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synectics apac

US Mortgage Specialist

synectics apac
India
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Job Description

Key Responsibilities

  • Respond to customer complaints and inquiries through well-structured written communication aligned with company policies and regulatory guidelines.
  • Conduct thorough research on mortgage accounts, including:
    • Payment history verification
    • Adjustable-Rate Mortgage (ARM) adjustments
    • Escrow disbursements and analysis
    • Loan balance reconciliation
  • Ensure all cases are handled in compliance with regulatory requirements, investor/insurer guidelines, and internal policies within defined timelines.
  • Accurately update and document all activities in tracking systems with clear case notes and status updates.
  • Collaborate with internal departments to resolve customer inquiries, disputes, and complaints efficiently.
  • Generate customer response letters in compliance with RESPA and CFPB regulations.
  • Review and categorize incoming correspondence, ensuring proper assignment and escalation when required.
  • Maintain high standards of accuracy, productivity, and quality as per team and organizational goals.
  • Manage multiple tasks effectively, prioritize workload, and meet strict deadlines.
  • Adhere to process guidelines, Service Level Agreements (SLAs), and Turnaround Times (TATs).
Required Skills & Competencies

  • Strong written and verbal communication skills
  • Solid analytical and problem-solving abilities
  • High attention to detail and accuracy
  • Strong time management and multitasking skills
  • Ability to collaborate effectively in a team environment
  • Customer-focused mindset with strong service orientation
  • Ability to exercise sound judgment in decision-making

Knowledge Requirements

  • Understanding of mortgage loan documentation and servicing
  • Familiarity with escrow processes and ARM adjustments
  • Knowledge of regulatory frameworks such as:
    • RESPA (Real Estate Settlement Procedures Act)
    • CFPB (Consumer Financial Protection Bureau) guidelines
    • FCRA (Fair Credit Reporting Act)

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Mortgage Servicing
Employment Type:
Full time

About Company

synectics apac

Job ID: 146494145

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Last Updated: 28-04-2026 00:38:50 PM
Homejobs in IndiaUS Mortgage Specialist

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