Job Summary:
We are looking for a proactive and passionate Customer Success Associate to ensure customers derive maximum value from our product. From the moment a user signs up for a free trial, you'll be their trusted guidehelping them adopt the platform, solving their problems, and ensuring they convert to loyal, paying customers. Your goal is not just satisfaction, but delight.
Key Responsibilities:
- Become a product expert and educate customers on its value and use cases
- Guide free trial users through their first 6090 days to maximize conversions
- Reduce churn and ensure long-term customer retention
- Drive product usage depth and frequency among users
- Maintain and improve customer health metrics (e.g., NPS, engagement, testimonials)
- Collect user feedback to improve product and customer experience
- Collaborate with product and business teams to align on customer insights
- Maintain accurate customer data in CRM and internal dashboards
- Lead onboarding, training, and post-sales support interactions
- Contribute to building long-term, value-based customer relationships
