HR Ops

Key Accountabilities:

• Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity

• Respond & resolve queries in a timely & accurate manner with employee experience at the core.

• Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, SF, etc.)

• Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements

• Follow the Desktop Procedures / KB articles defined for every transaction/query

• Ensure the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools

• Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies

Skills and Qualifications

• Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc.

• Post-Graduation (any specialization)

• Excellent written & verbal English communication

• Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)

• Knowledge of MS tools (Excel & PowerPoint)

• Attention to detail and ability to follow guidelines

• Ability to maintain highly confidential and sensitive information

• Ability to deliver against agreed objectives/ service levels

• Ability to work effectively in a team and willingness to help others