Location: Andheri (East), Mumbai (On-site)
Salary: Up to 25,000 per month (based on experience + incentives, if applicable)
Experience: 12 years (preferred)
Employment Type: Full-time
About the Role
We're hiring a Telesales Representative for our fast-growing e-commerce brand. You'll speak with inbound and outbound customers, understand their needs, recommend the right products, and close orders over calls/WhatsAppwhile ensuring a smooth customer experience.
Key Responsibilities
- Call customers (new leads + existing customers) to explain products and close sales
- Handle inbound enquiries from website/ads/WhatsApp and convert them into orders
- Share product details, offers, and order updates confidently and politely
- Follow up with interested customers to improve conversions
- Maintain basic records of calls, leads, and outcomes (Excel/Google Sheets/CRM)
- Coordinate with the operations team for order confirmation, address checks, and delivery issues
- Achieve daily/weekly sales targets and maintain call quality standards
Requirements
- 12 years experience in telesales, inside sales, telecalling, or e-commerce sales (preferred)
- Good communication skills in Hindi + English (Marathi is a plus)
- Comfortable with calling, persuasion, and handling objections
- Basic computer skills (WhatsApp Web, Excel/Sheets, order panels)
- Positive attitude, discipline, and target-driven mindset
What We Offer
- Salary up to 25,000/month (fixed + performance-based incentives)
- Growth opportunities in a scaling e-commerce business
- Friendly, performance-driven work environment
