Telecalling

Key Responsibilities:

• Make outbound calls to prospective customers from provided lead lists or databases.
• Explain products or services clearly and persuasively to generate interest and sales.
• Respond to customer queries, overcome objections, and close sales effectively.
• Maintain detailed and accurate records of calls, leads, and sales activities in CRM software.
• Follow up on leads and convert them into sales opportunities.
• Meet or exceed daily, weekly, and monthly sales targets.
• Collaborate with the sales and marketing teams to develop and improve telesales strategies.
• Handle customer feedback, provide after-sales support, or escalate issues to relevant departments.
• Stay updated on product knowledge, promotions, and market trends.

Requirements:

• Minimum education: High school diploma or equivalent; a bachelor's degree is a plus.
• Prior experience in telecalling, telesales, or customer service is preferred but not mandatory.
• Excellent verbal communication and negotiation skills.
• Persuasive and result-oriented with a customer-first mindset.
• Basic computer skills and familiarity with CRM tools.
• Ability to handle rejection and maintain a positive attitude.
• Comfortable working under targets and deadlines.
• Willingness to work flexible shifts if required.

Preferred Skills:

• Knowledge of the industry/product line you'll be selling.
• Multilingual abilities depending on the target market.
• Experience in lead generation and sales conversion.