Job Description: Recovery Telecaller / Collection Executive
Location: Bellandur, Bangalore (On-site)
Language Preference:English + Any language across Kannada, Tamil, Telegu and Malayalam
About The Company
We are a fast-growing digital lending platform focused on providing quick and seamless financial solutions to customers. With a customer-centric approach and technology-driven processes, We help individuals access credit efficiently while ensuring a superior customer experience.
Key Responsibilities
- Contact customers for payment reminders, overdue follow-ups, and loan recovery through calls
- Handle delinquent accounts and follow up with customers to ensure timely repayments
- Negotiate repayment plans and resolve customer concerns related to pending dues
- Maintain accurate records of customer conversations, payment commitments, and follow-ups in CRM systems
- Coordinate with internal teams for payment updates, escalations, and resolution of recovery-related issues
- Handle customer queries regarding loan repayment schedules, penalties, and settlement options
- Achieve daily and monthly recovery targets while maintaining professional customer interactions
- Build and maintain effective customer relationships through clear and professional communication
Requirements
- Strong verbal communication
- Prior experience in collections, recovery, telecalling, banking, NBFC, financial services, or customer support preferred
- Experience in loan recovery, collections, or overdue account handling is highly preferred
- Comfortable working with CRM tools and Google Sheets
- Ability to confidently handle customer conversations and difficult situations professionally
- Target-driven mindset with strong follow-up and negotiation skills
Skills: communication,telecalling,recoveries
