Description
We are seeking a Telecaller to join our team who will be responsible for making outbound calls to potential customers and assisting with inbound inquiries. This entry-level position is ideal for freshers looking to start their career in sales and customer service.
Responsibilities
- Make outbound calls to potential customers to generate leads and sales.
- Answer incoming calls from customers to assist with inquiries and provide information about products and services.
- Maintain accurate records of calls and customer interactions in the CRM system.
- Follow up on leads and referrals resulting from the calls made.
- Provide feedback on call scripts and customer responses to help improve processes.
- Achieve daily and weekly targets for call volume and sales conversions.
Skills and Qualifications
- Excellent verbal communication skills in English and Hindi (or regional languages).
- Basic knowledge of customer service principles and practices.
- Proficiency in using CRM software and Microsoft Office Suite.
- Strong listening skills and the ability to handle customer inquiries effectively.
- Ability to work in a fast-paced environment and meet deadlines.
- Positive attitude and a willingness to learn and develop skills.
