Role & responsibilities:
- Make outbound calls to potential customers and clients to promote products.
- Handle inbound calls and address customer queries effectively.
- Maintain accurate and updated customer information in the database.
- Understand customer requirements and offer appropriate solutions.
- Follow up with leads, customers, and inquiries to convert them into sales or bookings.
- Meet or exceed monthly sales and call targets.
- Record and maintain call logs, including details of the conversations.
- Handle all customers queries.
- Collaborate with the sales and marketing team to develop effective sales strategies.
Preferred candidate profile:
- Excellent verbal communication skills.
- Strong interpersonal and customer service skills.
- Ability to handle rejection and stay motivated.
- Proficient in basic computer skills and MS Office (Excel, Word).
- Good listening skills and attention to detail.
- Ability to work in a target-driven environment.
- Previous experience in telecalling, sales, or customer service is a plus.
