Hiring: Customer Care Executive Voice Process -Bengali

Location: Kolkata

Experience: 0 3Years

Qualification: Graduate / Undergraduate

Industry: Telecom / Broadband / MSO

Key Responsibilities

• Handle incoming customer calls within SLA timelines
• Resolve customer queries, complaints, and service requests efficiently
• Maintain Average Handling Time (AHT) and After Call Work (ACW) targets
• Ensure adherence to shift schedules, login hours, and break timings
• Follow all process updates and report issues in real time
• Maintain high standards of call quality, professionalism, and empathy
• Raise and manage service requests/dockets through system, calls, or emails

Salary - 1 LACS to 1.68 LACS Per Annum.

Education : 10th and above.

Location: Bidhannagar, Kolkata Head Office

Work Conditions

• Rotational shifts and week-offs
• Role requires strict adherence to schedules and operational timelines
• Candidates should be comfortable with extended working hours if required