Technical Support

This is a full-time Technical Support role. The Technical Support Specialist will assist customers with technical issues, troubleshoot and resolve software or hardware problems, and ensure customer satisfaction. Daily responsibilities include analyzing and diagnosing technical problems, responding to customer inquiries, providing excellent customer service, and escalating complex issues when necessary. The role requires effective communication and problem-solving skills to provide tailored solutions for users.

Qualifications

• Experience in Technical Support and strong Troubleshooting skills
• Proficiency in Customer Support and a commitment to ensuring Customer Satisfaction
• Strong Analytical Skills to identify, understand, and solve technical problems
• Clear and effective communication skills to interact with clients and team members
• Ability to work independently and manage tasks in a remote work environment
• Familiarity with job platforms or recruitment tools is a plus
• Bachelor's degree in IT, Computer Science, or a related field, or equivalent professional experience

Connect over WhatsApp for all queries : 8104249856