Principal Responsibilities
- Project Planning
- Estimate resources and prepare LOEs for tasks and projects
- Manage project documentation and capture requirements from all functional stakeholders
- Create and update timelines and schedules
- Project Management
- Organize and lead cross-functional meetings, provide project status and drive open issues to resolution
- Manage expectations, risks, dependencies, issues, and changes
- Proactively communicate status, issues and risks to client success, clients and internal teams.
- Drive to on-budget, on-time delivery
- Team Management
- Assign tasks and dates and hold people accountable for their commitments
- Escalate and remove roadblocks to their work
- Leverage internal resources to improve capacity
- Contribute to successful execution and QA:
- Collaborate with development, QA and production support teams through project lifecycle
- Proactively identify and address project risks
- Support QA and UAT to ensure requirements are met
- Drive efficiency
- Define and manage processes for project organization
- Analyze, recommend, and drive process and program improvements
- Leverage best practices for agile
Other Responsibilities
- Become familiar with product to understand key takeaways from technical discussion
- Manage multiple competing priorities through effective organization and communication
- Recommend and institute best practice and methodology and tools
- Provide guidance to client success team on technical capabilities, staffing and infrastructure needs
Qualifications
- Solid understanding of software development life cycle
- Expert knowledge of both Agile and traditional project management principles and practices
- Experience /understanding of CRM, Email, SMS and CDP, Enterprise-Level PPM software and Office and dashboard tools
- Strong communication skills with the ability to grasp complex issues and translate them into easily understandable terms
- Self-starter able to simultaneously manage multiple projects
- Exceptional interpersonal skills focused on the ability to educate, coordinate and lead interdisciplinary teams through projects of short and long durations.
- Demonstrated experience in developing and rolling out business and operational processes
- Ability to set expectations among internal and external groups regarding scope, timeline and quality of deliverables.
- Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view
- BA or BS or equivalent experience is required; MA or MS is a plus
- Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including senior level.
