Team Leadership: Mentor, guide, and supervise teams to align with organizational goals and client agreements.
Guest & Resident Experience: Maintain exceptional experiences in public areas, clubhouse, and amenities by implementing top-tier hospitality and housekeeping standards.
Community Guidelines: Develop and enforce operational policies to maintain a cohesive community environment.
Process Documentation: Maintain backend processes, SOPs, and documentation to ensure smooth operations and superior user experience.
Maintenance & Technical Management
Plan and oversee preventive maintenance schedules for critical systems, including lifts, fire systems, DG sets, and HVAC.
Manage Annual Maintenance Contracts (AMCs) and ensure adherence to preventive maintenance plans.
Monitor vendor activities, address service gaps, and ensure zero downtime for critical operations.
Optimize resource usage, including electricity, water, and materials, while maintaining service standards.
Performance Management
Set daily, weekly, and monthly operational goals for all teams.
Conduct vendor evaluations and implement improvement plans.
Oversee clubhouse operations, including spa, gym, caf, and other third-party vendors.
Enforce SLAs and monitor KPIs for all operations.
Safety & Security
Implement fire, safety, and security protocols to safeguard residents and property assets.
Conduct safety audits and ensure zero incidents.
Community & Events
Plan and execute community engagement events, setting and monitoring budgets.
Maintain the clubhouse, common areas, and amenities to the highest standards.
Budgeting & Reporting
Prepare and manage Common Area Maintenance (CAM) budgets.
Monitor departmental expenses and ensure adherence to budget goals.
Produce MIS reports, audit reports, and monthly performance metrics.
Implement rating improvement plans based on audits.
