Key Responsibilities
Site Operations Management
- Lead and manage day-to-day facility operations at the site
- Ensure smooth functioning of all technical and soft services
- Maintain high service quality standards and drive continuous improvement
- Ensure SLA and KPI adherence as per contractual agreement
Vendor & Service Management
- Supervise and manage facility vendors including housekeeping, M&E, cafeteria, AMC, R&M, pantry, utilities, and ad-hoc services
- Conduct regular vendor review and feedback meetings to ensure performance compliance
- Resolve operational issues in coordination with vendors and stakeholders
- Ensure service delivery aligns with contractual obligations
Technical Facilities Management
- Monitor maintenance of Mechanical, Electrical, HVAC, Plumbing, and Civil systems
- Ensure preventive and corrective maintenance activities are executed efficiently
- Oversee asset management, inventory of equipment, and consumables
- Identify and report abnormal or unsafe conditions
Compliance & Safety Management
- Ensure 100% statutory and legal compliance at the site
- Maintain safety standards and risk-free working environment
- Report and escalate safety or operational risks appropriately
- Ensure compliance score remains within acceptable benchmarks
Financial & Budget Management
- Manage capital and operational expenditure budgets
- Track costs and identify opportunities for cost savings
- Ensure financial discipline in facility operations
- Support procurement and budgeting activities
Reporting & Documentation
- Submit weekly, monthly, quarterly, and annual reports on time
- Maintain records of consumables, assets, and operational data
- Track and report facility performance metrics and KPIs
- Support audit and compliance documentation requirements
Client & Stakeholder Management
- Act as primary site-level point of contact for client interactions
- Handle escalations and ensure timely resolution of issues
- Conduct regular feedback sessions with business units
- Monitor customer satisfaction (C-SAT) and implement improvements
Helpdesk & Support Operations
- Supervise helpdesk operations and staff performance
- Ensure timely resolution of service requests and incidents
- Maintain smooth coordination between users, vendors, and operations teams
Continuous Improvement
- Identify and implement process improvements across facility operations
- Drive initiatives for cost optimization and operational efficiency
- Ensure innovation in service delivery and workplace management
