Description
We are looking for a motivated and experienced Team Leader for our Collection and Recovery team. The ideal candidate will be responsible for overseeing the collection processes, leading a team of collectors, and implementing strategies to improve recovery rates. This role requires strong leadership skills, a deep understanding of collection practices, and the ability to drive team performance.
Responsibilities
- Lead and manage the collections and recovery team to achieve targets and objectives.
- Develop and implement collection strategies to improve recovery rates.
- Monitor and analyze collection metrics to identify areas for improvement.
- Provide training and support to team members to enhance their skills and performance.
- Collaborate with other departments to streamline processes and improve overall efficiency.
- Conduct regular team meetings to communicate goals, updates, and feedback.
- Ensure compliance with company policies and legal regulations in all collection activities.
Skills and Qualifications
- Bachelor's degree in finance, business administration, or a related field.
- 2-4 years of experience in collections or recovery management, preferably in a team leader role.
- Strong understanding of collection processes and regulatory requirements.
- Excellent communication and interpersonal skills to effectively lead a team.
- Proficient in using collection software and tools for tracking and reporting.
- Analytical mindset with the ability to interpret data and drive decision-making.
- Strong problem-solving skills and a proactive approach to managing challenges.
