General Profile

Requires in-depth conceptual and practical knowledge in own technical job discipline and working knowledge of other related technical job disciplines

As a seasoned technical professional, solves a range of complex problems in a creative way, exercising judgement based on the analysis of multiple sources of information

Works independently, receives minimal guidance

May lead projects or project steps within a broader project may have some accountability for capacity planning

Roles at this level may be increasingly client facing; also acts as a resource for colleagues with less experience

Functional Knowledge

Requires conceptual and practical expertise in own job discipline and basic knowledge of related job disciplines

Has worked with a range of technologies, understands the differences between them, and is competent and able to use them

Business Expertise

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Possesses in-depth knowledge of business domain and principles of supported product area

Understands the product beyond the user interface

Leadership

Acts as a resource for colleagues with less experience; may lead technical projects with manageable risks and resource requirements

May have some accountability for capacity planning

Typically, the first point of contact for issue escalation

Problem Solving

Solves complex and diverse problems where analysis of data requires evaluation of identifiable factors. Demonstrates judgement in selecting methods and techniques for obtaining solutions

Facilitates collaborative troubleshooting/works in collaboration with other areas of the business to solve problems

Impact

Impacts a range of client, operational, project or service activities within own team and other related teams accountable for increasing levels of risk

Interpersonal Skills

Explains difficult or sensitive information; works to build consensus internally and with clients/vendors

Individual Contributors Competencies: Customer Focus, Action Oriented, Drives Results, Self Development, Instils Trust, Situational Adaptability, Courage, Being Resilient, Tech Savvy, Cultivates Innovation, Collaborates, Communicates Effectively

Leadership Competencies: Customer Focus, Action Oriented, Decision Quality, Plans & Aligns, Ensures Accountability, Instils Trust, Situational Adaptability, Strategic Mindset, Collaborates, Builds Effective Teams, Attracts & Develops Talent

What will you contribute

As a key member of the Lending CDM team, the Senior Disaster Recovery (DR) Engineer is responsible for the build, maintenance, and execution of the Lending specific Technology DR Plans (DRPs). DRPs ensure Finastra technology continues business critical services during emergencies.

The Senior Engineer will work collaboratively with management, project management and technical staff to guide the creation (architecture), deployment, and testing of required DR systems and plans.

Required Skills & Experience:

At least 5+ years of relevant IT experience, with 3+ years focused on Disaster Recovery.
Proficient with up-to-date DR strategies and methodologies.
Knowledge of replication tools (ASR, Zerto, DataGuard, Double-Take, etc.).
Expertise in Azure Availability Zones and Chaos Testing for SaaS-based Lending Products
Ensure all systems are working at optimal levels and support the development of new DR technologies and system requirements.
Strong negotiating/influencing skills.
Ability to effectively provide knowledge transfer to other members of the team.
Excellent oral and written communication skills.
Able to build consensus, using team dynamics to achieve positive outcomes.
Goal oriented and action focused. Required Experience
Experience within multi-cloud DR strategies Azure / AWS / GCP
Experience in delivering global DR solutions.
Experience in organizing Disaster Recovery tests and maintaining documentation.
Experience in preparing client communication, reports, diagrams and presentations.
Improving and updating existing DR plans and scenarios as part of the annual maintenance cycle.
Experience in supporting technical teams in delivering DR buildouts and solutions.
Nice to have Cutover software or similar BCM tools.
Maintaining a list of DR gaps and drive closure to meet the internal SLA, RTO and RPO.
Proven ability to deliver in a fast paced, complex technical environment. Education/ Certifications
Diploma or Bachelors in Computer Science or related area of study from an accredited college or university, or equivalent experience.
Availability to work over the weekend

Telecaller - Customer Support Outbound Process- Collection and Recovery

Senior Disaster Recovery Engineer

Data Recovery