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KEY RESPONSIPONSIBILITIES:
Responsible In Managing The Team of 20 to 30Agents.
Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and
Ensuring meeting Clint's SLA.
Monitor and Track the performance with respect to SLA's, Clint satisfaction.
Maintaining Up-to-date Knowledge of Process developments.
Assist with Assistant .Manager/Manager from the end User's Point of View.
Monitor the performance standards of the team against planned objectives, and recommending
and/or taking corrective actions.
Document, examine and report quality issues their response and suggest possible improvements.
Taking care of attrition and shrinkage.
QUALIFICATION & EXPERIENCE:
Graduate or 10+2+3, with good Communication
Should Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer
service) and must know Hindi, English and Telugu
Monitor team performance, productivity and service levels.
Ensure systematic feedback to team members on their performance.
Handling Escalations.
Drive the team to achieve the quality targets.
Daily report
Live Connections is a search agency that specializes in finding and placing professionals across all industrial sectors. With an extensive background in recruiting, we understand the pitfalls and frustrations of recruiting high-calibre individuals. We also understand the tensions and pressures that can frustrate a professional in his or her search for the right job. With a crack team of result-oriented professionals, we help connect the job-seeker and the Employer and make a match that satisfies both.
With our extensive experience in consulting and recruiting for the emerging enterprise, Live Connections is poised to bring the best solution to both sides of hiring - the job-seeker and the Employer
(Obstacles are what you see when you take your eyes off the goal)
Job ID: 146105921
