Team Lead

Job Title: Team Lead

We are hiring a proactive Team Lead to manage a high-performing customer service & sales team in a real estate process. The role focuses on driving FCR, CSAT/NPS, sales conversions, upselling.

Key Responsibilities:

Lead and coach the team to achieve KPIs: FCR, CSAT, NPS, and sales targets

Drive lead management, follow-ups, and deal closures

Improve conversion rates through upselling and cross-selling

Handle customer/client escalations with quick resolution

Monitor attrition, shrinkage, and team productivity

Analyze data & feedback to enhance customer experience and performance

Publish daily MIS/reporting and drive data-backed decisions

Requirements:

2–4 years experience in sales/customer service (real estate preferred)

1+ year as Team Lead

Strong people & performance management skills

Hands-on with CRM tools & Excel

Excellent communication, negotiation & problem-solving skills