Role & responsibilities
- Be responsible for the teams overall performance.
- Ensure timely and effective completion of assigned tasks.
- Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
- Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.).
- Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
- Provide the team with a vision of the process objectives.
- Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
- Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Facilitate problem solving and collaboration.
- Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.
- Keep the Managers/Leaders informed of task accomplishment, issues and status.
- Focus on accelerating teams performance.
- Understanding towards business/organization objectives.
- Willingness to add value to company's Culture, Mission and Vision
Preferred candidate profile
Proven work experience as a team leader or supervisor
- In-depth knowledge of performance metrics
- Organizational and time-management skills
- Decision-making skills
- Degree in Management or training in team leading is a plus
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Candidate interested for above mentioned location please apply
Perks and benefits
As per company norms
