System Support Executive

JD for System Support Executive

Major Tasks, Responsibilities, and Key Accountabilities

• Hands-on experience with Mac, Linux and Windows OS environments.

• Knowledge on configuration of Operating Systems Laptops / Desktops.

• Troubleshooting all types of Hardware, software & Network LAN related issues where in

providing good support for internal users of the Organization.

• Knowledge of MS Outlook, MS Office, G-suite, Antivirus Management, Printer Configuration,

L1 Network Support.

• Windows maintenance, dual booting, upgrade & update the windows.

• Troubleshooting of Skype, outlook issues pst, ost hardware laptops and desktop order

spares replacement, O/S,Data copy, software & drivers installation.

• Basic Networking, Map drive, Data sharing. TCP/IP Configuration, Internet Maintenance.

• Monitoring ticketing portal in the core responsibility of all shift engineers and not a single

ticket should get violated,

• Basic Knowledge in Active directory. (User creation and modification).

• Workaround if incident cannot be resolved

• Discusses issues with users and translates issues to determine appropriate technical

solutions

• Demonstrates consistency and reliability.

• Excellent interpersonal and communications skills.

• Excellent time management, decision making and organizational skills.

Preferred Qualifications & Experience

• 2-3 years of experience in IT Infrastructure.

• B. E, B. Tech, MCA, MSc-IT or equivalent degree.

• A+ and N+ certifications will a plus.

• Demonstrated effective verbal, written, and organizational skills.

• • Strong troubleshooting and analytical skills.