- Responsible for supporting Absorb learning management system (LMS) software.
- Provide technical support to end-users, including instructors, administrators, and learners, for LMS-related issues and queries.
- Maintain access controls, user roles, and permissions, ensuring users have the appropriate access levels within the LMS.
- Create and maintain courses, learning paths, and content libraries.
- Ensure that all compliance training modules are regularly updated to reflect changes in legislation, regulations, and company policies.
- Compliance Reporting: Track and report on employee participation and completion of compliance training courses, ensuring deadlines are met and records are properly maintained.
- Notify managers and employees about upcoming or overdue compliance courses to ensure timely completion.
- Monitor system performance, troubleshoot issues, and perform regular maintenance tasks.
- Generate reports and analytics to track learner progress, course completion rates, and other metrics.
- Serve as a key liaison with third parties and business stakeholders, to implement and support integrations with other platforms.
- Ensure integration between the LMS and other systems (HR systems, content management systems, etc.) is seamless and functional.
- Configure and customize the learning platform to meet the needs of the organization, including adding/deleting users, creating courses, managing content, and setting up notifications.
- Generate reports and analytics to evaluate system performance, user activity, course completion rates, and other KPIs related to learning outcomes.
- Provide insights and recommendations to improve platform utilization and performance based on data analysis.
- Dashboard Configuration: Set up custom dashboards for various stakeholders, such as managers and administrators, so they can easily track training progress, results, and compliance.
- Ability to work independently and as part of a team, with a collaborative and proactive mindset.
- Conduct research on emerging technologies, best practices, and industry trends, and recommend innovative solutions to address business needs.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions that align with the organizations goals and objectives.
- Evaluate and recommend system upgrades, software installations, and technology enhancements to improve efficiency and productivity.
- Stay updated with industry standards and regulations, ensuring compliance and adherence to security protocols.
- Responsible for working with platform support on critical service requests and product enhancements.
- Document processes, system configurations, and troubleshooting procedures for internal use and future reference.
Required Qualifications:
- Bachelors degree with at least 6 or more years of technology or industry experience required.
- Demonstrated experience working with learning tools (LMS) for 4 or more years.
- Knowledge of working with an intelligent communication platform to enhance workforce engagement and streamline internal communications.
- Communication Skills: Able to clearly communicate with users and other teams, providing both technical support and user training. Strong communication skills, both written and verbal.
- Strong technical and analytical skills, as well as a solid knowledge of IT systems and processes.
- Understanding of data security principles, user privacy policies (such as GDPR), and industry compliance standards.
- Strong collaboration skills while working with SMEs, and business users/ stakeholders to drive business user requirements.
- Strong negotiation skills when working with business users to develop requirements and defend systems capabilities.
- Ability to learn new platforms and technologies aligned with organizational needs.
Preferred Qualifications:
- Knowledge of Absorb LMS software a plus.
- Demonstrated experience working in an Agile environment with understanding of test concepts, methodologies, and practices.
- Knowledge of automation concepts
