System Administrator

Main Responsibilities

• Support and maintain the Absorb LMS platform
• Provide technical assistance to instructors, administrators, and learners
• Manage user roles, permissions, and access controls
• Create and maintain courses, learning paths, and content libraries
• Update compliance training modules as per regulatory and policy changes
• Track and report employee participation and course completion
• Notify users and managers about upcoming or overdue training
• Monitor system performance and conduct regular maintenance
• Generate analytics and reports on learner progress and training KPIs
• Act as liaison with third parties and stakeholders for LMS integrations
• Ensure smooth integration with HR systems, CMS, and other platforms
• Configure and customize the LMS to meet organizational needs
• Set up notifications, dashboards, and user-specific interfaces
• Provide data-based insights and improvement recommendations
• Configure custom dashboards for managers/admins to track compliance
• Conduct technology research and recommend innovative solutions
• Collaborate with cross-functional teams to translate needs into technical solutions
• Recommend and evaluate system upgrades and improvements
• Ensure security compliance and adhere to data privacy regulations (e.g., GDPR)
• Handle critical support issues and work with platform support teams
• Maintain system documentation and troubleshooting guides

Required Qualifications

• Bachelor's degree with 6+ years of technology or industry experience
• 4+ years experience with Learning Management Systems (LMS)
• Familiarity with communication platforms for workforce engagement
• Strong technical, analytical, and IT system knowledge
• Understanding of data security, GDPR, and compliance standards
• Effective communication skills (written and verbal)
• Strong collaboration and stakeholder engagement skills
• Ability to negotiate user needs vs system capabilities
• Quick learner of new platforms and tools

Preferred Qualifications

• Experience with Absorb LMS
• Exposure to Agile environments and understanding of testing practices
• Knowledge of automation concepts