Job Description
As a Support Service Program Lead, you will be responsible for the coordination with vendors and their related services to US and international customers. Also responsible for timely reporting to management about daily, weekly, quarterly, and monthly performance figures.
Company Overview
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, & embedded systems. For more than 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services.
Job Requirement
- Should have a good understanding of vendor selection, negotiation, onboarding, and contract management.
- Should have a good understanding of sales orders and purchase orders.
- Hands-on experience in MS Excel.
- Should have excellent written and verbal communication skills.
- Should have a problem-solving attitude to handle the critical cases.
- Should have out-of-the-box thinking to take initiative to resolve the queries.
- Should be self-driven and must have the ability to take critical decisions when and where required.
- Should be well versed with customer/vendor handling and internal team coordination.
- Should be proactive to sense the customer's or vendor's needs.
- Should have experience in escalation handling.
