Support Lead

Job Title: Support Lead Core Banking

Experience Required: 7-12 Years

Job Location: Chennai (Hybrid- 3 Days WFH)

Domain: Core Banking

We are hiring a Support Lead to manage a cross-regional team supporting Core Banking,

Merchant, and Biller systems across the US, India, and EU. The role demands strong process

and technical leadership to ensure effective service delivery, team coordination, and regular

client communication.

Key Responsibilities:

Lead a team of 46 members providing L1 to L2 support across multiple regions

Drive process and tech support efficiency through KPI tracking and operational best

practices

Act as the first escalation point for support issues and coordinate timely resolutions

Conduct weekly client reporting calls and manage daily client escalations

Ensure alignment with SLAs, incident response, and service delivery standards

Collaborate with cross-functional teams for process improvement and

documentation

Oversee onboarding, KT, and continuous development of team members

Senior Process and Tech support leads with domain knowledge in Core Banking, Merchant,

Billers and Payment processing system. Basic knowledge of technology in Java, SQL is

preferred.