Business Support Lead IIA GBS India

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

GMO supports End-to-end support for Global Markets sales, trading and underwriting business for Securities, OTC, and Traded Derivatives across multiple lines of business

Job Description

The individual will lead the GBS GMO Business support with highly skilled and experienced Automation Lead to drive efficiency and process improvement across our data and reporting workflows.

Responsibilities

• Business Intelligence: Prepare Dashboard in Excel, Tableau or Power BI for various management reports.
• Automation Strategy & Execution: Design, develop, and implement end-to-end automation solutions for data acquisition, transformation, and reporting, significantly reducing manual effort and processing time.
• Process Improvement: Proactively identify bottlenecks and inefficiencies in current operational and reporting processes and recommend and implement automated solutions
• Stakeholder Communication: Present complex technical findings and data insights clearly and concisely to non-technical audiences using exceptional presentation skills
• SharePoint Design, Automation & Governance
• Design, develop, and manage SharePoint pages, sites, and tools to enable business processes and collaboration.
• Build structured intake forms, request portals, and endtoend workflows to automate approvals, task routing, and information capture using SharePoint and Microsoft 365 solutions.
• Administer SharePoint environments, including site architecture, access management, permissions, and rolebased security.
• Ensure effective document management through version control, metadata, retention, and compliance with organizational standards.
• Drive continuous optimization and adoption of SharePoint solutions through automation, standardization, and Copilotenabled capabilities in partnership with stakeholders.

Requirements

• Education : Graduation
• Certifications If any : NA
• Experience Range 5- 7 years

Foundational skills:

• Strong expertise in SharePoint, advanced data analysis and visualization (SQL, Power Query, Tableau)
• Excellent communication and storytelling skills for presenting in PowerPoint
• Communication & Soft Skills:
• Exceptional written and verbal communication skills, with a proven ability to convey technical information to a business audience.
• Excellent presentation skills must be comfortable creating and delivering compelling presentations to senior management.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Software Proficiency: Highly proficient in the use of the full MS Office Suite, with a focus on using Excel for advanced data handling and PowerPoint for professional report delivery.
• A self-motivated, structured and logical thinker
• Attention to detail, delivering high quality output
• Strong assertiveness, listening, influencing and diplomacy skills

Desired skills:

• Proficiency in PowerPoint, Excel, SharePoint and other Microsoft tools.
• Should be self-driven, can handle pressure and deliver under stringent timelines. Should have high energy levels and confidence.
• Self-starter and team player with a strong work ethic willing to work in a challenging environment
• Promotes continuous learning and development
• Makes tough decisions when they are needed and acts quickly in getting things done
• Organizes and runs effective meetings and workshops
• Communicates clearly and concisely, verbally and in writing, at all levels within the organization

Work Timings: 11:30 to 20:30

Job Location: Chennai & Hyderabad