Technical Customer Support Lead

#Urgent_Opening_for Canvendor

#Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |

Location: Chennai

Experience: 5+ Years

Notice period: Immediate to 1 Week

Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA

#Key_Requirements:

Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes

Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally

Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment

Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues

Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements

Detail-oriented with a commitment to accuracy, quality, and data security

Comfortable working cross-functionally and across time zones, with partial overlap with US business hours

Intermediate understanding of technical systems, APIs, and SQL

Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus

Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred

5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles

If interested kindly share your updated CV to [Confidential Information]

Please reach out to me in WhatsApp for more details: +91 95855 56448