Store Manager

Role Overview

The Store Manager will lead and manage a store as a complete business unit, driving both Sales and Service operations. The role owns store-level P&L, customer experience, team productivity, and operational excellence.

Candidates from Automobile (EV preferred), BFSI, FMCG, or FMCD industries will be preferred.

Location available - Karnataka , North ,Rajasthan , Tamil Nadu , Maharashtra

Key Responsibilities

1. Business & Revenue Ownership

* Own the store P&L and drive sales and service revenue targets.

* Deliver monthly, quarterly, and annual business goals.

* Optimize store profitability and cost structures.

2. Sales & Service Operations

* Oversee daily sales and after-sales operations.

* Ensure strong coordination between sales and service teams.

* Drive SOP adherence and operational discipline.

3. Customer Experience

* Own customer promise delivery at store level.

* Monitor NPS, customer satisfaction, and complaint resolution.

* Manage escalations and ensure timely issue resolution.

4. Team Leadership

* Lead, coach, and manage cross-functional store teams.

* Drive productivity, performance metrics, and discipline standards.

* Conduct regular reviews and capability-building initiatives.

5. Planning, Control & Compliance

* Manage staffing, inventory, and demand planning.

* Track MIS, KPIs, and store performance metrics.

* Ensure expense control, audit readiness, and regulatory compliance.

Desired Profile

* Graduate / MBA preferred.

* 48 years of experience in retail or store management.

* Background in Automobile (EV preferred), BFSI, FMCG, or FMCD.

* Strong business acumen and customer lifecycle understanding.

* Proven team leadership in fast-paced environments.

* High ownership mindset with strong analytical and execution skills.

Budget : 5LPA ( including 10% variable )