Job Title: QHSE & CX Business Process Analyst (Remote / Freelancing)
Location: Remote
Experience: 10+ years (including 4–5 years in consulting)
Role Overview:
We are seeking experienced QHSE (Quality, Health, Safety & Environment) and Customer Experience (CX) Business Process Analysts with deep domain expertise in the logistics and transportation industry. This role is ideal for senior professionals who have led high-impact transformation initiatives, bringing a strong blend of operational knowledge, consulting rigor, and process excellence. The selected candidates will drive process assessments, identify improvement opportunities, and help design transformation roadmaps aligned with global best practices.
Key Responsibilities
- Lead end-to-end assessment of QHSE and CX processes across logistics and transportation operations
- Analyze existing workflows, identify process inefficiencies, risks, and compliance gaps
- Conduct process mapping, benchmarking, and gap analysis against industry best practices
- Design and recommend optimized business processes and transformation initiatives
- Develop QHSE frameworks, CX improvement strategies, and governance models
- Drive customer journey mapping and identify opportunities to enhance customer satisfaction
- Ensure alignment with regulatory requirements, safety standards, and quality frameworks
- Collaborate with cross-functional stakeholders to validate findings and implement improvements
- Prepare executive-level reports, presentations, and actionable roadmaps
- Support change management and transformation execution planning
Required Qualifications & Experience
- Bachelor's or Master's degree in Engineering, Business Administration, Operations, or related field
- 10+ years of overall experience in logistics and transportation industry
- Proven experience in QHSE and/or Customer Experience (CX) process transformation
- Minimum 4–5 years of experience in consulting, preferably with reputed consulting firms
- Demonstrated track record of leading large-scale transformation or process improvement initiatives
- Strong understanding of QHSE standards, regulatory frameworks, and CX methodologies
Key Skills & Competencies
- Expertise in business process analysis and re-engineering (BPR)
- Strong knowledge of QHSE frameworks, safety compliance, and risk management
- Experience in customer journey mapping and CX optimization
- Excellent analytical, problem-solving, and decision-making skills
- Strong stakeholder management and communication abilities
- Ability to deliver insightful, data-driven recommendations
- Proficiency in process mapping tools and MS Office (Excel, PowerPoint)
Preferred Skills
- Experience in global logistics/transport organizations or infrastructure projects
- Familiarity with Lean, Six Sigma, or continuous improvement methodologies
- Exposure to digital transformation initiatives in QHSE or CX
- Certification in quality, safety, or CX-related disciplines
