- Key Responsibilities:
- Responsible for supporting EPRM (External Partner Risk Management) program and adherence to regulatory standards
- Facilitate Novartis ongoing compliance with External-Party Management requirements outlined in Novartis policies and standards
- Execute common, standardized External-party risk management processes managed centrally by the EPRM including:
- Gathering of documentation and third-party artifacts
- Researching third-party information and inputting data into relevant repositories like EPRM database and other relevant tools
- Sending third party questionnaire (TPQ) to external partners, liaising with the third party to complete it, and analyzing it
- Process returned questionnaires and to engage with supplier in case of questions or issues
- Validate the completeness of questionnaire responses and whether any required additional documentation has been submitted by the External Party
- Validate the questionnaire responses against the submitted additional documentation
- Analyze and perform first pass review of questionnaires and additional documents for automatic no-go criteria and risk indicators
- Coordinating with Risk experts to record documents, and manage risk assessment timelines and effective remediation of identified issues
- Support defined process in all process areas within EPRM scope and track remediation actions till successful closure
- Support monthly and adhoc business reporting needs related to EPRM and assess opportunities to improve risk management process
- Execute vendor screening and summarize the output for the risk team
- Support management reporting activities as required and collaborate with internal and external stakeholders effectively
- Support risk identification and mitigation actions in collaboration with local risk experts
- Identify and communicate third-party risks to business owners and other stakeholders involved and escalate issues or risks internally as appropriate
- Drive and participate in training sessions in collaboration with country stakeholders, global EPRM Operations and risk management teams.
- Participate in country conference calls and risk reviews where required
- Coordinate and process EPRM assessments, along with on-boarding workflows for External Parties requiring assessment
- Identify automation opportunities and promote a continuous improvement culture to improve the process
- Become Subject Matter expert for the process and guide peers and juniors towards process excellence
- Ensure solutions and project results are properly designed, documented, and implemented with little supervision, and in accordance with the agreed project methodology and process/solution design approach.
- Develop comprehensive reporting mechanisms (ideally leveraging tools such as PowerBI, other internal tools) to provide accurate and timely updates to Leaders and other stakeholders.
- Ensure the data and documentation quality meeting required compliance standards and manage comprehensive storage of records, documentation, and evidence in SharePoint, MS Teams, etc.
- Prepare presentations and reports that effectively communicate project status, risks, and opportunities for decision-making.
- Continuously track, maintain and communicate the changes and document the standard operating manuals and other relevant documents/files in alignment with Leaders and stakeholders group
Skills Desired
Internal And External Customer Needs Analysis & Satisfaction Studies, Negotiating, Root Cause Analysis And Problem-Solving, Vendor Management
