Urgent Opening For Deputy Manager-Operations

Job Summary

We are looking for a proactive and experienced operations professional with 5–6 years of relevant experience in the travel and destination management industry. The ideal candidate should be well-versed in travel operations, customer service, and vendor coordination, and capable of ensuring operational excellence across international tour programs.

Key Responsibilities

• Schedule and assign Tour Managers for various travel programs

• Maintain and monitor tour costs in alignment with the Standard Operating Model (SOM)

• Ensure smooth customer service and manage space allocation during tours

• Build and maintain relationships with suppliers and internal operations teams

• Cross-verify invoices and manage claim-related breakages

• Address customer complaints during travel and ensure timely resolution

• Monitor and optimize Gross Operating Profit (GOP) for tours

• Improve staff productivity and operational efficiency

• Coordinate with suppliers and Destination Management Companies (DMCs)

• Manage pre-departure formalities by coordinating with corporate clients and travelers