Sr. Manager - HR ( Case Management Tool)

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values:

Champion People be empathetic and help create a place where everyone belongs.

Grow with purpose Be inspired by our higher calling of improving lives.

Be Alight act with integrity, be real and empower others.

Its why were so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy, engaged and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

The HR Case Sr. Manager will manage end-to-end employee relations and ethics cases reported through the EthicsPoint (NAVEX) platform. The role focuses exclusively on case intake, triage, investigation coordination, documentation, and closure, ensuring fairness, confidentiality, and compliance with organizational policies and legal standards.

Key Responsibilities

• Manage end-to-end cases received through EthicsPoint, including intake, categorization, investigation coordination, documentation, and closure.
• Triage and assess cases based on risk, urgency, and sensitivity; assign or route cases appropriately while avoiding conflicts of interest.
• Conduct or support workplace investigations related to misconduct, discrimination, harassment, retaliation, policy violations, and ethical concerns.
• Interview complainants, respondents, and witnesses in a fair, unbiased, and confidential manner.
• Maintain complete, accurate, and audit-ready documentation in EthicsPoint, including notes, evidence, timelines, and findings.
• Prepare investigation summaries and clearly document outcomes (substantiated, unsubstantiated, or inconclusive).
• Move cases to Recommended for Closure (RFC) and support governance reviews prior to final closure.
• Partner closely with HRBPs, Legal, Compliance, Security, and business leaders on case resolution and risk mitigation.
• Ensure adherence to confidentiality, non-retaliation, and data privacy standards throughout the case lifecycle.
• Track case aging, trends, and themes; prepare dashboards and reports to support leadership decision-making and preventive actions.

Required Qualifications

• Around 15 years of experience in Employee Relations, HR Investigations, Ethics & Compliance, or HR Case Management.
• Hands-on experience managing cases in EthicsPoint (NAVEX) or a similar HR case management system.
• Strong investigation skills, including interviewing, fact-finding, evidence evaluation, and report writing.
• High level of discretion and ability to manage sensitive information with confidentiality and neutrality.
• Strong stakeholder management and communication skills.

Preferred Qualifications

• Bachelors or Masters degree in Human Resources, Law, Business Administration, or a related field.
• Certifications such as SHRM-CP/SCP, PHR/SPHR, or formal investigation training.
• Experience working closely with Legal or Compliance teams.

Key Competencies

• Strong judgment and decision-making capability.
• Ability to manage multiple cases simultaneously while meeting timelines.
• Excellent written documentation and attention to detail.
• Objective, unbiased, and fact-based approach to investigations.
• Resilience and professionalism in handling complex and sensitive matters.

Success Measures

• Timely resolution of cases within defined SLAs.
• High-quality, audit-ready case documentation.
• Reduction in repeat issues through trend analysis and preventive actions.
• Positive feedback from stakeholders on case handling and professionalism.

Interested candidates can also share their resume at [Confidential Information] with following details

1. Current CTC and Expected CTC :

2. Notice Period:

3. Reason for change:

4. Open to work from office and Gurgaon location (Yes/No):

We'll revert incase it aligns with our requirement.

Interview Process

Alight requires all virtual interviews to be conducted via video.

Benefits

Alight offers programs that support a healthy mind, body, wallet, and life. Benefits include comprehensive health coverage, wellbeing programs, retirement plans, paid time off, maternity, paternity and adoption leave, learning and development opportunities, and a range of voluntary benefits.

Our Commitment to Inclusion

We celebrate differences and are committed to fostering an environment where everyone feels valued, respected, and supported. Diverse teams help us innovate and succeed, and we welcome individuals from all backgrounds.

Reasonable accommodations are available for candidates with disabilities throughout the hiring process. Please contact [HIDDEN TEXT] if you require support.

Equal Opportunity Statement

Alight is an Equal Employment Opportunity employer and does not discriminate based on any legally protected characteristic. We are committed to providing reasonable accommodations to qualified individuals with disabilities and sincerely held religious beliefs, unless doing so would result in undue hardship.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.