SMB Sales Manager (People Manager, US Shift)

Why Birdeye

Once upon a time, local businesses could attract customers through advertising and word of mouth. Today, consumers choose businesses based on online reputation, digital experiences, and increasingly, AI-driven search and recommendations. The modern marketer must deliver exceptional experiences that create repeat customers, and they need an intelligent platform that can do this at scale.

Local businesses often struggle with fragmented tools that create complexity and inefficiency across marketing, reputation management, and customer engagement. Disconnected point solutions prevent true visibility into performance, and limit their ability to act in real time.

This is the challenge Birdeye solves with its AI-powered, all-in-one reputation and customer experience platform. More than 200,000 local businesses and brands use Birdeye to be found online through optimized listings, reviews, and AI search; engage with consumers across chatbot, text, and social media; automate marketing and customer journeys; and gain actionable insights to improve performance through surveys, ticketing, benchmarking, and advanced analytics.

Birdeye is AI-first, helping businesses not only show up in traditional search, but also be recommended across emerging AI-powered discovery platforms.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley, Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

What You'll Do

Birdeye, the AI-powered Experience Marketing platform for multi-location businesses, is looking for a SMB Sales Manager Inbound. This is a high-velocity, inbound sales environment.

You will lead a team of 912 Inbound SMB Account Executives who run 34 meetings per day and are expected to convert 3+ meetings to closed-won per week. This is a fast-paced motion that requires strong process discipline, coaching excellence, and relentless focus on conversion.

If you possess the right energy, competitive spirit, coaching mindset, and track record of success in Sales Management, this is an opportunity you cannot afford to miss.

The market opportunity for AI-powered Experience Marketing software is massive and expanding rapidly as businesses adapt to AI-driven search and customer engagement. Birdeye needs leaders who can drive urgency, maintain quality, and build repeatable inbound conversion engines.

Responsibilities

• Lead, coach, and develop a team of 912 Inbound SMB Account Executives operating in a high-velocity, meeting-driven sales motion
• Drive performance in an inbound environment where AEs run 34 meetings per day and are accountable for 3+ closed-won deals per week
• Elevate discovery, demo quality, objection handling, and one-call close execution to maximize conversion rates
• Instill strong pipeline hygiene, follow-up discipline, and urgency in moving inbound opportunities to decision
• Leverage data and performance insights to drive strategic coaching, optimize conversion metrics, and improve win rates
• Partner closely with SDR leadership to ensure seamless inbound meeting handoffs and maximize show and conversion rates
• Collaborate cross-functionally with Marketing, Sales Operations, and Onboarding to improve lead quality, conversion flow, and customer experience
• Work with Sales Operations to refine reporting, KPIs, and performance dashboards that drive visibility and accountability
• Stay informed on industry trends, AI-driven search evolution, customer behavior shifts, and competitor positioning
• Promote a culture of ownership, urgency, accountability, and continuous improvement

Requirements

• BA/BS degree required, MBA a plus
• 3+ years of success building, leading, and managing a team of full-cycle Account Executives in a B2B technology company
• Experience leading teams in high-velocity, inbound or meeting-driven sales environments strongly preferred
• Proven ability to drive conversion performance in fast-paced sales cycles
• Strong coaching skills with a focus on discovery, urgency, pipeline management, and closing
• Resourceful and entrepreneurial leadership style with a strong sense of ownership
• Ability to analyze performance data and translate insights into actionable coaching plans
• Demonstrated ability to operate effectively in a high-growth, metrics-driven organization
• Outstanding organization and time management skills
• High degree of business acumen
• High attention to detail while managing multiple priorities

Why You'll Join Us:

At Birdeye, we seek to innovate and to be the #1 AI-powered Experience Marketing platform in our category. We continually raise the bar to deliver meaningful results for our customers and ourselves. Our quality is world-class. We deliver what we commit to, and we roll up our sleeves to get the work done. Working at Birdeye means being part of a tight-knit, high-performance team that helps you succeed and celebrates your wins. We value ownership, move fast, and operate with a run it like it's yours mindset.

We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to bring their authentic selves to work.