Key Responsibilities:
- Provide consultative support to Sales Representatives on Deal Desk processes via email, video conference, internal messaging tools, and CRM cases/service tasks.
- Offer operational and administrative support to Sales Representatives.
- Monitor Deal Desk case queues, maintaining case SLAs, and handling requests as defined in scope.
- Follow up with Sales Representatives to retrieve required information for timely case resolution in line with company sales policies.
- Work across NAMER, FMEAL, or APAC time zones as needed.
- Collaborate with cross-functional teams to resolve complex cases.
- Build and maintain strong relationships and communication with Sales Team, in-house Global Deal Desk Team, and other cross-functional teams.
- Educate Sales Representatives on processes and best practices in partnership with the in-house Deal Desk team to improve performance and free up sales capacity.
- Manage escalations for Deal Desk case inquiries by prioritizing urgent cases.
- Provide support to team members with onboarding, day-to-day training, and problem-solving.
Preferred Qualifications:
- Experience in Enterprise SaaS/B2B, Deal Desk, Quote-to-Cash, Sales Operations, or Contract Management.
- Strong business acumen, organizational skills, time management, and attention to detail.
- Ability to multitask and process a high volume of transactions accurately, especially during Month-end and Quarter-end.
- Proficient with Google and Microsoft Office products.
- Understanding of and experience with Quote-to-Cash processes and Sales lifecycle.
- Familiarity with CRM systems like Microsoft Dynamics 365, Salesforce, and Oracle.
- Customer-focused mindset and effective remote team collaboration skills.
