JD - Principal Investment RM
- Streamline, align and develop the KPI for the customer service team
- Improve the overall customer satisfaction scores of the team by mentoring and training
- Design automation solution for manual workflows to improve operational efficiency.
- Investigate reported incidents in SEBI and RBI and get to the root cause of the problem to ensure that there is no knowledge or process gap
- Establish department targets and monitor progress towards KPIs
- Collaborate with Product team to improve the overall CX Journey
- Develop strategies and policies meeting Organisational needs and implement in improvements.
- Liaising with new and existing vendors on the overall cost management for products used.
- Stakeholder management to improve the overall Tat and quality of the deliverables.
- Managing hiring, training and development of CS Team
