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Greetings from Vibrantzz Management Services
Hiring for Vibrantzz Management Services
Location: Mumbai
Job Type: Full-Time
Industry : International Contact Center
Job Summary:
We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat in a timely manner
Resolve product or service issues by clarifying customer concerns and determining solutions
Maintain accurate records of customer interactions and transactions
Provide product and service information to customers
Escalate complex issues to the appropriate department when necessary
Follow up with customers to ensure satisfaction
Requirements:
High school diploma or equivalent (Bachelor's degree is a plus)
Proven experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to handle difficult situations calmly and professionally
Basic computer skills and familiarity with CRM systems
Strong problem-solving abilities
Preferred Skills:
Multilingual abilities
Experience with customer support software
Strong organizational and multitasking skills
Benefits:
Competitive salary
Incentives
Paid time off
Training and career development opportunities
How to Apply:
Interested candidates can send their resume through call/ whatsapp : 7304533683 Akshara
Mail: [Confidential Information]
Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music
VIBRANTZZ MANAGEMENT SERVICES
Recruitment firm located at MALAD
Recruiting candidates for BPO and Corporates across Mumbai, Navi Mumbai and Thane
Job ID: 146377879
