ServiceNow (ITSM, ITOM, HRSD, CSM, GRC)

Responsibilities :

Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.

Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.

Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL's, Notifications, UI Pages, UI Macros, and SLAs/OLAs.

Integrations knowledge using REST, SOAP

Hands-on Experience on Service Portal

Hands-on Experience on Performance Analytics

Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements

Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions.

Define complex application development administration and programming standards.

Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.

Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.

Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage

Technical and Professional Requirements:

Primary skills:Technology- Infra_ToolAdministration-ITSM- ServiceNow,Technology- Infra_ToolAdministration-ITSM- ServiceNow-CSM,Technology- Infra_ToolAdministration-ITSM- ServiceNow-HRSD,Technology- Infra_ToolAdministration-ITSM- ServiceNow-ITAM,Technology- Infra_ToolAdministration-ITSM- ServiceNow-ITBM,Technology- Infra_ToolAdministration-ITSM- ServiceNow-ITOM