ServiceNow CSM Consultant
Must Have Skills
- ServiceNow Customer Service Management (CSM)
- Case Management
- Customer Portal
- Knowledge Management
- Agent Workspace / Configurable Workspace
- Flow Designer
- Business Rules
- REST/SOAP API Integrations
- ServiceNow Development & Customization
Key Responsibilities
- End-to-end CSM implementations
- Enhancements and support activities
- Workflow customization
- Stakeholder interactions
- Testing and deployments
